USCIS Introduces Online Form for In-Person Appointment Requests: Enhancing Customer Experience

The U.S. Citizenship and Immigration Service (USCIS) is taking strides to enhance the convenience and efficiency of its services by launching a new online form for appointment requests. This initiative is designed to benefit individuals, attorneys, and accredited representatives who seek in-person appointments at their local field offices for certain specific services. The best part? This can now be done without the need to call the USCIS Contact Center.

Streamlining In-Person Appointment Requests:

The newly introduced online appointment request form serves as a user-friendly solution for those who require in-person appointments for specific services like ADIT stamps, Emergency Advance Parole and Immigration Judge Grants, among others. While the form doesn’t offer a self-scheduling feature for appointments, it allows individuals and legal representatives to submit their preferred date and time for the appointment.

How It Works:

Once the form is submitted, the USCIS Contact Center will review the information and consider the availability of in-person appointments at the designated field office. While there’s no guarantee that the requested appointment date will be accommodated, USCIS is committed to ensuring a smooth process. Upon review, individuals will receive confirmation and a scheduled date and time for their in-person appointment.

A Step Towards Customer-Centric Services:

The introduction of this online appointment request form aligns with USCIS’s dedication to supporting the Executive Order on Transforming Federal Customer Experience and Service Delivery. By simplifying the appointment request process, USCIS aims to improve the overall customer experience.

Benefits for Applicants:

The benefits of this initiative are two-fold:

• Efficiency: By collecting all necessary information upfront, the online form reduces the need for extensive interactions with the USCIS Contact Center, expediting the appointment scheduling process.
• Convenience: Applicants and representatives can easily specify their preferred appointment details through the online form, providing a level of customization within the scheduling framework.

Expectations for Communication:

Depending on the urgency and reason for the appointment, the USCIS Contact Center may need to reach out to individuals via phone or email. This ensures that any specific requirements are met, and the overall appointment process is as seamless as possible.

In conclusion, USCIS’ introduction of the online appointment request form marks a significant step toward improving the customer experience. By leveraging technology to simplify appointment scheduling, USCIS is making strides in aligning its services with the evolving needs and expectations of its applicants and representatives. This endeavor reflects USCIS’ commitment to efficient, accessible, and user-centric immigration services.

Read the official announcement from USCIS.